FSC is committed to providing World Class customer service
to each and every client. In order to do so, we maintain a focused approach to
1.Customer Service provides support services to
customers with an active account status at the registered location.
2.Customer Service will only provide
functions on supported technology platforms. It is the customer’s responsibility
to maintain their computer hardware, operating system and software in good
3.Customer Service is responsible to assist the
customer with the installation and configuration of FSC software on the
customer’s network. However, it is the customer’s responsibility to maintain
their network, network equipment and Internet connection in good working order.
4.FSC software may require supporting software and
functions from other software manufacturers for certain functionality. Customer
Service can only provide limited assistance with software from those vendors and
will make reasonable efforts to resolve issues related to those software
5.FSC software is capable of importing from and
exporting to other third-party software.In certain cases, FSC will need to work with the creator of third-party
software to resolve integration issues. The customer is responsible for
maintaining support services with any third party software.
6.If more than one Customer Service Representative
determines that a customer issue is not related to FSC software, Customer
Service will escalate the call appropriately to determine whether any further
action can be taken on that particular issue.
7.FSC Customer Service staff provide support in a
personal, calm and professional manner. We expect our customers to do the same.
Customers who use abusive language and/or profanity will lose Customer Service
8.FSC does not provide on-site support services. We
urge customers seeking on-site services to reference the Computer Consulting
category on our agency resource directory,
Operating systems which have not been certified by
1Support is provided on a best effort basis.
System design and implementation of these systems is significantly more complex
and outside of the typical support scope. Not all applications run on these